RETURNS/REFUNDS/EXCHANGES

COLOR MATCH GUARANTEE

With our Color Match Guarantee, our team will work with you on shade exchanges to ensure you get the proper shade of the product you are interested in. Please note exchanges can only be executed within the same product line; if you purchase one product and wish to exchange for an entirely different product, we will provide store credit to be used on the new purchase. As a small business, we kindly request that you respect the time, effort, and money that goes into processing returns and exchanges by limiting exchanges to one time per product per order.

HOW TO: To process a shade exchange, reach out to our customer support team at clover@cloveandhallow.com.

MONEY BACK GUARANTEE

With our Money Back Guarantee, you can shop with confidence knowing that you’re not stuck with a product that might not work for you. Within 30 days of purchase, you can return any unused or gently used item for a refund to the original form of payment, minus a $5 handling fee per return. Refunds may take up to 10 business days to hit your bank account once processed.

HOW TO: To process a return and receive a refund, you must contact our support team at clover@cloveandhallow.com. Upon approval, a refund minus a $5 processing fee to the original form of payment will be made, which can take up to 10 business days to appear.

Please note:

Returns or exchanges that are received without the proper communication via customer service may not be honored.
Our customer support staff is a team of real people here to help you. Feel free to fully utilize their services, but please be respectful and kind.
We reserve the right to modify or make exception to the above policies at large or on a case-by-case basis at its sole discretion.
Some promotional items, limited edition items, gifts with purchase, and bundles may not qualify for standard returns and exchanges.
For bundles, you can exchange or return an individual product but your refund will reflect the discounted price for that product, minus a $5 handling fee.
All samples and Limited Edition items are final sale.
Shipping, shipping insurance, international duties and taxes, and carbon offsetting are not refundable.

Should we believe any of the above policies are being abused or taken advantage of, Clover reserves the right to adjust them at its sole discretion and without warning or explanation.

The Balanced Skin Set (Travel-Size)